free shipping on orders over $100

Shipping & Returns

Shipping and Handling:

We are now using USPS and UPS current shipping rates. Your shipping charges will be calculated during checkout based on your ZIP or Postal Code and the weight of your items purchased. This will allow our customers to decide which carrier service they would like to use. Please keep in mind that since most items are custom made, you'll need to allow for our in house production time, in addition to the actual shipping time. If there is a delay in our processing time you will be notified.

Our stores current production time can be found under each product listing, as well as below.

For Personalized or Decorated Items:

 Our current Production Time is 3 to 6 Business Days.

This does not include the actual Shipping time.  Shipping is in addition to our Production Time.

If we have any delays in your order we will contact you.

 

For Items "not" Personalized or Decorated by us:

Items in stock will be shipped "usually" within 24 hours of receiving your order.

**The only exception would be is if you have Personalized or Decorated items included in your order.

Then our current Production Time shown above would apply.

 

Local Pickup:

For Local Pickup we can refund your shipping once your order is picked up or you may contact us for a code to remove the shipping costs during checkout.

Orders will be processed in the order they are received and after the payment has been verified. Mail service is responsible for the goods during transportation. If your package has been damaged please make claims against your mail service.

Please, open the package upon delivery and check to make sure each item is correct. Some returns are subject to approval and are only for item defects, which must be reported within 5 days of the receipt of merchandise.

**See our "Shipping & Returns" policy for more details regarding Refunds/Exchanges. If you should have any other questions, please contact our Customer Service at 318-572-8190

International Shipping:

We are currently not set up for International Shipping. We apologize for any inconvenience.

Rush Order Fees:

Due to the increase of RUSH ORDERS and last minute requests, Katelyn's Kreations will now be charging a $10.00 RUSH order FEE. All orders are processed in the order that they are received unless a future date is noted or requested by the customer. (Future dates are dates that our outside of our current processing time.) All Fees must be paid before the order is processed. Customers may be invoiced separately upon request or call in with another form of payment. 

Refunds/Exchanges:

All Personalized and Embroidered items are custom orders so please keep in mind that we can not accept returns. Please make sure you check your spelling carefully before placing your order and reference our sizing charts for proper fit. All Sales are Final. No exchanges or refunds will be given. If we should have any questions regarding your order we'll gladly contact you.

Exceptions: Some returns are subject to approval and are only for item defects, which must be reported within 5 days of the receipt of merchandise.

If an item is personalized with the incorrect spelling based on the information given by the customer. The customer must repurchase the item at full price before it will be corrected. If the incorrect spelling is due to an error on our part it will be corrected at no extra cost to you.