free shipping on orders over $100

Terms & Conditions

Online Ordering:

Please feel free to order from our secure shopping cart 24 hours a day 7 days a week. If you need to contact us please send us an e-mail at info@katelynskreations.com  If you need to speak with Customer Service our office hours are Monday thru Friday; 8:00 a.m. - 5:00 p.m. Central Standard Time. We can be reached at 318-572-8190. We are currently located in Bossier, City, Louisiana, USA.

Payments Accepted:

We accept Visa, Master Card, Paypal, Apple Pay, American Express, Discover and Personal Checks. You are not required to have a PayPal account to place an order. It will give you the option to pay with a card.

PayPal protects your financial information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is not shared with the merchant. Once your payment is complete, you will be emailed a receipt for your transaction.

In addition to shipping charges Louisiana residents must add a 9.45% Sales Tax.

Personal Checks:

We accept personal checks during checkout. Orders will not be processed or shipped until the check has been received and cleared our account. Most checks clear between 3 and 5 business days.  Post dated checks will not be accepted. All return checks are subject to a $25.00 return check fee.

Checks must be mailed to:
Katelyn's Kreations
1104 E. Belle Haven Dr.
Bossier City, La. 71111

Please write your Order # on the Check.

Wholesale Inquires:

We truly appreciate all the wholesale inquires that we receive. However, we do not have a wholesale program in place for our products at this time. We apologize and hope to work towards wholesale in the Future. Thank you for thinking of us!

Gift Certificates:

We have several amounts to choose from. All Gift Certificates are good up to 90 days from the time of purchase. Each Gift Certificate will be e-mailed directly to the recipient.  Just select an occasion or theme during checkout.

No refunds or credits will be issued for any unused amounts. Full face value must be used at the time of purchase and not at a later date. They must be used by the recipient's name that was given during purchase.

Our Guarantee:

Here at Katelyn's Kreations we guarantee that each personalized item will be carefully processed and assembled as if it were our own. We put every attention and focus on detail. Before placing your order please make sure you check your spelling carefully. If we should have any questions regarding your order we'll gladly contact you.

We are 100% committed to making Katelyn's Kreations an easy and enjoyable place to shop. If you should have any questions, comments or suggestions about our site please feel free to contact us. We would love to hear from you. 

We would like to Thank You for your interest in Katelyn's Kreations and as always, your business is greatly appreciated. 

 

Sincerely,

Kimberly Williams, Owner

Katelyn's Kreations - Embroidered and Personalized Gifts

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